Our client, a corporate housing company, is in need of an Operations Assistant for a 3 month assignment. The Operations Assistant is responsible for ensuring all location's cleanliness and appearance standards are met by conducting inspections and equipment testing, liaising with Housekeeping staff/building maintenance, ensuring proper placement of all furnishings and household goods as well as maintaining established cleaning and guest supply par levels. This role requires a strong knowledge of the Boston/Cambridge areas and will include operating/driving a company commercial van to and from multiple company work sites.
Prepares apartments and inspects for cleanliness and furniture arrangement according to Company standards.
Conducts general preventative maintenance in apartments which includes upkeep of furnishings; reports and or removes damaged furniture per Standard Operating Procedures.
Liaises with Housekeeping employees and inspects their work to ensure that cleanliness and design standards are maintained, reporting deficiencies and discrepancies to management.
Reports all apartment difficulties and deficiencies to management.
Conducts inventories of warehouse supply par levels, reporting supply counts to management.
Operates, drives and maintains a company commercial motor vehicle.
Conducts pre-move out, move out/departure and move-in inspections according to Standard Operating Procedures (SOP's).
Monitors, corrects and reports any cleanliness deficiencies that may impact customer satisfaction.
Ensures proper placement of furnishings as dictated by original design layout of the unit.
Conducts inventory of all storage areas and reports par levels of cleaning and guest supplies to management.
Establishes and maintains working relationships with all necessary building staff i.e. building superintendent/management, maintenance staff, and doormen.
Monitors and reports any general building issues i.e. hallways need painting, washer/dryer not functioning properly.
Ability to recognize and accurately diagnose and troubleshoot cable, Wi-Fi and equipment problems.
Repairs minor scratches to floors and furnishings, and performs minor repairs on items such as beds, chairs, drawers, (etc.), removes scuff marks from walls, performs minor touch up painting, or determines if general apartment painting is needed.
Identifies and reports damages to furnishings and apartments, as well as general condition of apartments not meeting Company standards, escalating difficulties to upper management and follows up on tasks and repairs/maintenance through completion.
Utilizes Oscar and SalesForce as necessary.
Ensures established quantities of required items, i.e. linens and dishes in each apartment.
Participates in On Call program.
Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve company and guest property.
High School Diploma or equivalency required.
1-2 years related housekeeping or operations experience preferred.
Basic computer knowledge including Microsoft Word, Excel, Outlook.
Valid driver's license and clean driving record.
Possess knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
Strong knowledge of Boston, Cambridge and surrounding areas.
Ability to compile facts and figures.
Ability to communicate information to management and guests.
Excellent literacy necessary to analyze written data, and initiate correspondence.
Ability to understand and follow verbal/written instructions in English and communicate in English both verbally and in writing.
Flexibility with work schedule as dictated by business and operational demands.
Frequently to stand, walk, stoop, kneel, crouch, crawl, climb step-stools/ladders and stretch to fulfill cleaning tasks.
Must be able to be standing/mobile for at least 8 hours per day.
Must be able to lift up to 100 lbs. on a regular and continuing basis.