Our hospitality client, a provider of temporary, furnished apartments in Boston is looking for a polished Sales Coordinator/ Executive Assistant to the General Manager. The Corporate Sales Associate is responsible building and managing effective and long term business relationships with corporate accounts in order to maximize sales revenues and business growth. An Account Manager is the day-to-day liaison for top key accounts and provides sales support to the Corporate Sales Manager(s). Duties will include processing of leads, data entry to customer relationship management and property management systems, follow-up on leads, processing of lease paperwork, site inspections/tours, file maintenance, interaction with other departments within the office and office management activities.
Manages and maintains accounts by extensive relationship building.
Maximizes current key accounts by identifying all revenue opportunities.
Responds to incoming phone/web inquiries from corporate clients, both new and existing.
Creation and processing/follow-up of all corporate lease paperwork/payment issues.
Provides apartment tours for clients.
Prepares proposals and RFPs as requested.
Participates in planning and attending Open Houses.
Participate in rotating on-call schedule - nights and one weekend per month.
Sales support to assigned Corporate Sales Manager/s and general office management.
Responsible for maintaining information accurately across all departments and systems including but not limited to Salesforce, Oscar and FQ Live.
Provide excellent customer service to clients.
Assist Corporate Sales Managers with incoming telephone calls, emails and online questions and inquiries related to corporate reservations.
Responsible for preparing leasing/reservation paperwork.
Maintains knowledge of all apartment locations, types, rates and amenities in all markets.
Assist in the sales process to promote revenue by booking reservations, increasing rates and increasing occupancy.
Performs administrative duties as required by assigned Corporate Sales Manager(s).
Attends select client appointments.
Attends industry events and/or trade shows as appropriate.
Maintain a professional appearance and cordial attitude to clients and colleagues at all times.
REQUIRED SKILLS & QUALIFICATIONS:
Bachelor's degree in Hospitality, Business, or related field.
High School Diploma or equivalent.
1 - 2 year's administrative and/or sales support experience in the hospitality, apartment management and/or the real estate industry is preferred.
Multi-lingual skills are highly desirable.
Ability to read, write, speak, and understand the English language fluently to communicate with management, clientele, and co-workers.
Proficient in all Microsoft applications including Excel/Word/MS Outlook.
Must be detail-oriented and highly organized, with the ability to multi-task.
Flexibility to work evenings and weekends as dictated by business and operational demands.