Our client, a large SaaS company in San Francisco, is looking for a freelance Workplace Strategy Program Manager for a 9-month remote contract working PST hours. The role will be assisting with the opening of their flagship office and will play a critical role in shaping and operationalizing a global workplace experience strategy. This individual will be responsible for developing comprehensive global workplace playbooks that define standard operating procedures, technology workflows, and governance frameworks, while also driving these concepts through to full program launch. Working cross-functionally with Workplace Experience teams, Administrative Assistants, Internal Event Planners, Corporate Security, and IT/AV engineering, this role will ensure alignment, scalability, and adoption across global office locations. The ideal candidate brings a strong blend of strategic thinking, program management, and hands-on execution, with a proven ability to translate complex concepts into actionable frameworks and training programs.

• This is a remote 9-month contract working PST hours.
• Rate: $60-69/hour

Responsibilities:

• Develop and author a comprehensive global Workplace Strategy Playbook outlining standard operating procedures, tech-stack workflows, and governance rules
• Lead end-to-end program management from concept development through execution and global rollout
• Conduct stakeholder interviews across Workplace Experience, Administrative Assistants, Internal Event Planners, Corporate Security, and IT/AV teams to inform program design
• Build and maintain a stakeholder matrix to ensure alignment, accountability, and clear communication across functions
• Audit current workplace technologies and software tools to assess utilization, gaps, and optimization opportunities
• Create end-to-end user journey maps that capture all digital and physical workplace touchpoints
• Translate insights into scalable frameworks that enhance employee experience and operational efficiency
• Develop training materials, guides, and documentation to support program adoption
• Lead hands-on training sessions and alignment workshops for Workplace Managers and Coordinators
• Partner with cross-functional teams to ensure seamless integration of workplace systems, tools, and processes
• Establish governance models and performance metrics to measure program success and continuous improvement

Required Qualifications:

• 6–10+ years of experience in workplace strategy, program management, operations, or related field
• Proven experience developing playbooks, frameworks, or operational guides and taking them through full program launch
• Strong experience working cross-functionally with corporate functions such as Workplace Experience, IT, Security, and Operations
• Experience conducting stakeholder interviews and synthesizing insights into actionable strategies
• Demonstrated ability to audit and optimize workplace technologies and digital tools
• Expertise in creating user journey maps across both physical and digital environments
• Experience developing and delivering training programs and facilitating workshops
• Strong organizational, communication, and stakeholder management skills
• Ability to manage complex, multi-phase programs in a fast-paced environment
• Global experience or experience supporting distributed teams

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