Our client, a leading hospitality and vacation ownership organization, is seeking an Operations Coordinator Sales Support & Contracts to support their Action Line Sales team at their Midtown Manhattan location. This is an excellent opportunity for a highly organized operations professional who thrives in a fast-paced environment, has strong administrative and customer service experience, and is highly proficient in Microsoft Excel.The ideal candidate is detail-oriented, adaptable, and able to manage multiple priorities while ensuring accuracy, efficiency, and exceptional support for both internal teams and customers.

• Location: Midtown Manhattan, NY

• Pay Rate: $28$29/hour

• Schedule: 8:30 AM 5:00 PM Thursday-Monday, Tuesday-Wednesday off. Candidates must be flexible to work at least one weekend day. Assignment length will be based on performance.

Responsibilities:

Sales Support & Contract Coordination

• Manage the daily flow of sales contracts across multiple sales lines and locations.

• Assign incoming deals to Quality Assurance Specialists (QAS) within established service level timelines (within 10 minutes of submission).

• Review and validate deal submissions to ensure all required documentation, including New Deal Checklists, identification, and pre-pack materials, are complete and accurate.

• Coordinate contract processing and appointment scheduling.

• Ensure sales documentation is processed accurately and in a timely manner.

Reporting & Financial Tracking

• Monitor scheduled payments and ensure accurate tracking.

• Review declined payments and coordinate with Quality Assurance Specialists to resolve outstanding issues.

• Prepare and distribute weekly operational reports for Quality Assurance Management.

• Maintain Daily Sales Logs, ensuring contract information and status updates remain accurate.

• Update and maintain Penders and Financial Commitment (FCC) reports on a daily basis.

Administrative & Operational Support

• Handle inbound customer service calls, prioritizing urgent matters such as rescission requests.

• Process contract cancellations and oversee rescission workflows.

• Maintain office inventory, marketing collateral, and operational supplies.

• Coordinate office service requests and provide general administrative support.

• Maintain the accuracy of operational systems, reporting, and internal tracking tools.

• Assist with additional operational projects as needed to support the Sales and Quality Assurance teams.

Required Qualifications:

• Previous experience in operations, sales support, contract coordination, administrative support, or customer service.

• Strong proficiency in Microsoft Excel, including the ability to manage and maintain reports and spreadsheets.

• Exceptional attention to detail and organizational skills.

• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.

• Strong written and verbal communication skills.

• Professional demeanor with excellent customer service skills.

• Must be available to work at least one weekend day as part of a rotating schedule.

• Ability to quickly learn new systems and work independently with minimal supervision.

If you are a detail-oriented operations professional who enjoys supporting a high-performing sales team and working in a fast-paced environment, we'd love to hear from you. Apply today!

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.