We are hiring a Digital Beauty Advisor for a top beauty company in NYC!
Job Description:
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Monitor personal social KPI’s using Sprinklr
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
- Documents product issues in a way that the information can be used for product improvement or development
- Accurately enters required information in the CRM and surveys to ensure data integrity
Qualifications:
- Bachelor's Degree required- preferably in communications, marketing, digital marketing
- 2-4 years of experience in marketing/ communications/ social media marketing/ digital marketing
- Preferably past experience working in fashion or beauty
- Knowledge of excel, sprinklr
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit:
solomonpage.com and connect with us on
Facebook, and
LinkedIn.
Opportunity Awaits
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