Our client, a nonprofit in NYC, is looking for a freelance a CRM Manager with a strong nonprofit background and deep experience with Microsoft Dynamics 365 to support the Development department. This role will oversee day-to-day CRM operations while identifying opportunities to improve processes, data quality, reporting, and analytics. The CRM Manager will partner closely with Development stakeholders to ensure the database is accurate, efficient, and effectively supporting fundraising and donor engagement efforts. This person will also help craft and schedule communications, maintain existing procedures, and recommend improvements that strengthen team workflows and provide better insights.
- Rate: $40-43/hour
- Location: Midtown Manhattan – 5 days/week onsite
- Start: ASAP
- Duration: Ongoing contract with potential to convert to a permanent position
Responsibilities:
- Manage and maintain Microsoft Dynamics 365 to support Development, fundraising, and donor engagement activities.
- Serve as a CRM subject matter expert, providing guidance and recommendations on system usage and best practices.
- Evaluate existing workflows and recommend process improvements that increase efficiency and data accuracy.
- Identify opportunities to improve reporting, analytics, and insights for the Development team.
- Maintain accurate constituent, donor, gift, and engagement data within the CRM.
- Develop and maintain reports, dashboards, and data views to support fundraising strategy and decision-making.
- Help craft, schedule, and execute donor and constituent communications.
- Maintain, document, and update existing CRM procedures and Development department processes.
- Support data imports, exports, segmentation, list management, and database hygiene.
- Partner with Development stakeholders to troubleshoot CRM issues and improve day-to-day workflows.
- Ensure consistent data-entry standards and help maintain overall CRM data integrity.
Required Qualifications:
- 3–5 years of CRM/database management experience, ideally within a nonprofit or fundraising environment.
- Deep hands-on experience with Microsoft Dynamics 365 is required.
- Strong understanding of nonprofit Development operations, donor management, fundraising, and constituent data.
- Experience developing reports, dashboards, and analytics that provide actionable business insights.
- Experience identifying inefficiencies and recommending practical CRM and process improvements.
- Comfortable managing email communications, audience segmentation, scheduling, and CRM-based outreach.
- Strong attention to detail with a focus on data quality and accuracy.
- Ability to document processes and maintain clear, consistent procedures.
- Strong communication and collaboration skills with the ability to work across Development and other internal teams.
- Highly organized and able to manage multiple priorities independently.
If you meet the required qualifications and are interested in this role, please apply today.
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