We are looking for a People Operations Coordinator for a top Fin Tech company in San Francisco! This is a remote role - candidates must currently reside in CA, WA, OR, UT, NE.  Our client is seeking a detail-oriented and proactive People Operations Coordinator to support a fast-paced, high-volume, global HR operations team. This role will be responsible for managing employee requests, executing core HR processes, supporting interview coordination, and ensuring a seamless employee experience throughout the employee lifecycle. The ideal candidate has a strong background in HR Operations, HR Shared Services, or Recruiting Coordination, with experience managing high-volume requests, navigating HR systems, and collaborating with cross-functional teams. This individual should be comfortable working independently, troubleshooting complex issues, and identifying opportunities to improve processes and operational efficiencies.
 

Responsibilities:

People Operations & Employee Support

• Manage the intake, triage, and resolution of employee requests through Jira or a comparable ticketing system.

• Execute established Tier 1 People Operations processes across onboarding, benefits, talent acquisition, talent management, and employee experience.

• Support Tier 2 requests and escalations requiring troubleshooting, critical thinking, and independent problem-solving.

• Deliver timely, accurate, and professional support to employees and stakeholders across a globally distributed organization.

• Maintain clear communication, provide regular status updates, and ensure employee inquiries are resolved efficiently.

HRIS Administration & Employee Lifecycle Management

• Process employee changes and transactions within Workday, including:

  • Hiring manager changes

  • Job title updates

  • Compensation changes

  • One-time payments

  • Additional employee lifecycle updates

• Ensure accuracy, consistency, and confidentiality when managing employee information and HR transactions.

• Support employee lifecycle processes while maintaining compliance with established HR policies and procedures.

Talent Acquisition & Interview Coordination

• Coordinate and schedule high-volume interviews across multiple time zones and global teams.

• Utilize Guide and applicant tracking systems such as Ashby or Greenhouse to support interview scheduling and recruiting operations.

• Partner with recruiters, hiring managers, candidates, and internal stakeholders to ensure an efficient and positive interview experience.

Process Improvement & Cross-Functional Collaboration

• Partner with HR Centers of Excellence to implement and deliver new HR services, processes, and operational workflows.

• Collaborate with People Operations Process Specialists to identify process gaps, recommend improvements, and increase operational efficiency.

• Contribute to workflow optimization, process documentation, and automation opportunities.

• Participate in departmental initiatives and cross-functional projects to improve the overall employee experience.

Operational Coverage

• Provide consistent daily coverage from 9:00 AM to 5:00 PM PT, totaling 40 hours per week, with applicable meal breaks.

• Provide essential People Operations support during company-wide Recharge Days when full-time employees are offline.

• Maintain business continuity and ensure critical employee requests and HR transactions continue to be addressed during designated coverage periods.

Required Qualifications

• Minimum of 3 years of experience in HR Operations, HR Generalist, HR Coordinator, People Operations, or Recruiting Coordinator roles.

• Experience supporting a high-volume HR shared services environment using ticketing systems such as Jira or ServiceNow.

• Experience in a high-volume Talent Operations or Recruiting Coordination environment, including scheduling interviews across global time zones.

• Hands-on experience processing employee transactions and maintaining employee records within an HRIS, preferably Workday.

• Experience working remotely with globally distributed teams and supporting employees across multiple regions.

• Strong written and verbal communication skills with the ability to effectively engage employees, hiring managers, and cross-functional stakeholders.

• Demonstrated ability to troubleshoot issues, manage escalations, and solve problems in ambiguous situations.

• Excellent organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment.

• Ability to work independently while maintaining a collaborative and service-oriented approach.

Preferred Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Experience with the following platforms:

  • HRIS: Workday

  • Ticketing Systems: Jira, ServiceNow

  • Interview Scheduling: Guide

  • Applicant Tracking Systems: Ashby, Greenhouse

  • Collaboration Tools: Slack, Google Workspace

• Experience supporting a global organization with a distributed workforce.

• Familiarity with HR process improvement, workflow automation, and shared services best practices.

• Previous experience partnering with HR Centers of Excellence or centralized People Operations teams.

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.